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Employment
Informz is a smart, progressive, and dynamic organization and we are currently seeking energetic and talented individuals to join our team.
We offer generous employment benefits such as medical/dental/vision, paid time off, 401k and flexible spending benefit plan.
To apply for a position, please send your resume along with a cover letter expressing interest in any of our job openings to jobs@informz.com.
Informz is an Equal Opportunity Employer.
Sales Team
Sales Executive
The sales executive will engage in prospecting, qualifying, disqualifying and presenting solutions to prospects that have a need for email marketing services. The successful sales executive will have a history of closing business that meets or exceeds annual sales goals and will have a defined amount of qualified sales leads at all times as defined by the manager.
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Core Responsibilities:
- Develop a prospecting/sales plan that will result in achieving sales goals and the development of a targeted pipeline for projecting annual growth
- Prospect for email marketing solution opportunities with for-profit and non-profit entities including associations, colleges, and universities
- Perform cold/warm calls to prospective clients and set discovery appointments
- Pre-qualify prospects according to sales plan, budget, and decision-making process
- Present products and services to qualified clients through product demonstrations
- Manage the sales process from prospecting through close, with a clear understanding of where they are in the process and a clear next step
- Present at tradeshows and conferences and must represent Informz professionally and effectively
- Build, maintain, and document all sales activities in Salesforce CRM software and daily/weekly “cookbook” of activities, pipeline; forecast
- Prepare for and participate in business development team status meetings
- Participate in educational meetings on product development, updates, and offerings
- Work with management team to improve sales presentation and product demonstrations
- Consistently meets productivity metrics mutually agreed upon with management team
- Must be able to travel locally, domestically and abroad at least 20% annually
Knowledge and Skills
- Must have ability to sell and close deals
- Must be goal oriented
- Demonstrate what a good fit customer looks like, what the capabilities and limitations are of the Informz services, and manage customer expectations to them
- Must be able to communicate effectively both formally and informally amongst all departments, prospective clients and current clients
- Must be able to deal with rejection and know when to move away from unqualified prospects and move on to real opportunities
- Demonstrate excellent time management skills
- Must be able to adapt sales tactics by applying knowledge within designated industry
- Must demonstrate ability to sell to executives and high level management
- Strong interpersonal, written, and oral communication skills
- Motivated and self-directed
- Technical expertise and knowledge of company products and services
Qualifications
- Minimum of 3-5 years in software or technology sales experience
- BS or MS degree in any discipline.
- Must be personable with clients and be an outgoing communicator
- Knowledge of CRM and opportunity management system, preferably Salesforce.com
- Cold calling experience
- Ability to use Microsoft Office programs, contact management software, Photoshop, and HTML
- Ability to present products and services at tradeshows, speaking engagements, during demonstrations, and webinars
To apply for this position, please email your resume to: jobs@informz.com
Software Development Team
Senior Software Developer
The Senior Software Developer position is responsible for the design and development of new products and features for Informz and integrations with third-party systems. This position will rotate into the Support and Maintenance group for approximately one Quarter at a time to perform 3rd level support, bug fixing, and internal software development.
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Core Responsibilities:
- Designs, develops, documents, unit tests, and debugs current and new applications
- Serve as technical lead on development projects, participate in full development life-cycle including requirements analysis and design
- Ability to design and develop software in a group or independently
- Applies the appropriate standards, processes, procedures, and tools throughout the development life cycle
- Write technical specifications based on conceptual design and stated business requirements
- Perform coding to written technical specifications with usability in mind
- Prepare operating instructions and compile documentation of program development
- Consult with team members on the functionality relating back to system specifications, user interface, operational, and performance requirements of overall system
- Ensure high quality of the code and deliverables
- Investigate, analyze, and document reported defects
- Design monitoring and performance measurement process
- Provide 3rd level technical support; answering support inquiries via email, in-person, and internal tracking system
- Maintain existing code and some coding development of small feature requests
- Maintain a high degree of customer service for all support inquiries
- Take ownership of user problems and be proactive when dealing with user issues
Knowledge and Skills
- Demonstrable software development experience
- Knowledge of database architecture and design
- Ability to interpret written requirements and technical specification documents
- Ability to code software according to published standards and design guidelines
- Flexible attitude, ability to perform under pressure
- A commitment to quality and a thorough approach to the work
- Ability to work well within a team environment
Qualifications
- Bachelors degree in Computer Science, Engineering, or related technical field
- Minimum 5 years experience in related field
- ASP, C#, or Java, JavaScript, CSS and HTML
- SQL Server or other relational database systems
- Web Services
To apply for this position, please email your resume to: jobs@informz.com
Quality Assurance Engineer
The Quality Assurance Engineer will lead the testing process by designing, developing, and implementing test plans; write and maintain test scripts, test environment setup, log defects, and review requirements and use cases.
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Core Responsibilities:
- Design, develop, and implement software quality assurance procedures that will support the testing and delivery of quality software applications
- Participate in problem-solving processes for resolving end-user support issues, test feasibility of changes, and assess workflow impact, usability, and style
- Participate in requirements and functional spec reviews of new features to convert them to comprehensive test specifications
- Ensure software development and support is aligned with testing best practices
- Develop tools to facilitate test-driven development and the automation of software testing
- Drive the definition and implementation of metrics to provide meaningful QA process improvements
Knowledge and Skills
- Position requires good analytical skills
- Ability to write SQL and SQL scripts
- Strong organizational, multi-tasking, team-work, and communication skills
- Flexible and customer focused attitude, ability to perform under pressure
- A commitment to quality and a thorough approach to the work
- Ability to work well within a team environment
- Ability to communicate effectively at all organizational levels
- Ability to estimate effort and impacts for different solution approaches
- Ability to engage in technical discussions and to influence decision
- Ability to oversee automated test script organization and maintenance
- Understanding of requirements-based testing and software development life cycles
- Current knowledge of QA methods and processes
- Ability to manage phased testing (unit, system, integration, regression, acceptance, etc.)
- Knowledge of such testing concepts as comparison, usability, boundary, data validation, etc.
Qualifications
- Bachelor degree in Computer Science, Engineering, Mathematics, or equivalent
- 2 years experience in testing of web applications
- Solid QA competency in software engineering with experience in the full software development life cycle (SDLC)
- Experience with Agile methodologies a plus
- Experience with test-driven development and automated testing
- Experience with unit-test frameworks, version control, and build automation
- Experience with Web Services
- Motivation and time management skills
- Strong technical abilities
- Must have passion for new technologies and attention to detail
To apply for this position, please email your resume to: jobs@informz.com
Client Services Team
Email Marketing Advisor (2nd Shift)
We are currently in search of hiring the right candidate to manage our Australian/Pacific Coast clients. A qualified candidate will bring to the table a combination of marketing, account management and technical troubleshooting experience.
The working hours for this position will be 12:00 p.m. until 10:30 p.m. Monday through Thursday.
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Core Responsibilities:
- New client training on eMarketing product capabilities and use
- Coordinate new account transition from sales including new client implementation support, template design, database setup/configuration, and subscription
- Responding to client technical and marketing questions
- Maintaining outstanding client relationship through timely and informative communications and follow-through
- Developing a "trusted advisor" relationship with the client
- Delivery of product demonstrations and presentations to other client employees and departments
- Provide proactive assistance to client by analyzing their activities, suggesting improvements, and assisting with these improvements
- Achieving complete customer satisfaction
Knowledge and Skills
- Good communication, interpersonal, and documentation skills
- Good analytical and problem solving skills
- Strong organizational and multi-tasking skills
- Ability to work independently and in a team environment
Leadership and Teamwork
- Identifies opportunities for improvement and makes constructive suggestions for change
- Manages the process of innovative change effectively
- Remains on the forefront of emerging industry practices
- Leads by example
- Contributes to team meetings and helps motivate team to work together in the most efficient manner
- Keeps track of lessons learned and shares those lessons with team members
- Acknowledges and appreciates each team member's contributions
Qualifications
- Minimum of 3 years experience working in a marketing or account management position
- Bachelor's degree in any discipline
- Strong interpersonal, written, and oral communication skills
- Ability to present and demonstrate Informz products online
- Excellent time management, decision-making, human relations, innovative thinking, and organization skills
- Responsiveness to problems/challenges
- Awareness and sensitivity to policies and procedures
- Ability to use Microsoft Office programs, contact management software, Photoshop, and HTML
To apply for this position, please email your resume to: jobs@informz.com
Support and Maintenance Team
Integration Specialist
The Integration Specialist is a Senior Software Developer position that is responsible for the support and maintenance of existing features of Informz, particularly related to integrations with third-party systems. Current integrations are linked SQL Servers as well as Web Services. It will also involve design and implementation of small new features that will improve user experience, and give users more ability to resolve issues on their own.
View Full Description
Core Responsibilities:
- Design, develop, document, unit tests and debug current program integrations, and provide design assistance on upcoming integrations
- Investigate, analyze and document reported defects
- Design monitoring and performance measurement process
- Provide 3rd level technical support; answering support inquiries via email, in-person and internal tracking system
- Maintain existing code and some coding development of small feature requests
- Maintain a high degree of customer service for all support inquiries
- Take ownership of user problems and be proactive when dealing with user issues.
- Ability to design and develop software in a group or independently
- Applies the appropriate standards, processes, procedures, and tools throughout the development life cycle
- Write technical specifications based on conceptual design and stated business requirements
- Perform coding to written technical specifications with usability in mind
- Prepare operating instructions and compile documentation of program development
- Consult with team members on the functionality relating back to system specifications, user interface, operational and performance requirements of overall system
- Ensure high quality of the code and deliverables
Knowledge and Skills
- Demonstrable software development experience
- Knowledge of database architecture and design
- Ability to optimize SQL stored procedures and functions
- Ability to interpret written requirements and technical specification documents
- Ability to code software according to published standards and design guidelines
- Flexible attitude, ability to perform under pressure
- A commitment to quality and a thorough approach to the work
- Ability to work well within a team environment
Qualifications
- Bachelors degree in Computer Science, Engineering, or related technical field
- Minimum 5 years experience in related field
- Strong in SQL Server or other relational database systems
- ASP, C# or Java, JavaScript, CSS and HTML
- Web Services
- Agile methodologies
To apply for this position, please email your resume to: jobs@informz.com
Support Analyst
The Support Analyst position provides second level support to external and internal customers, assisting them with Informz application related issues via phone or internal tracking system.
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Core Responsibilities:
- Act as product experts supporting Client Services
- Work on replicating issues and narrowing down when issues occur
- Ensure all submitted cases are taken care of in an efficient manner
- Look for consistent problems and report to management
- Proactive testing as directed from the QA manager on what areas of the system should be tested each week
- Monitor Informz applications to ensure mail is processing, subscriber uploads and other offline activities
- Ensure fast response times through having enough staff being ready to answer questions
- Maintain a bug list and have developers work on bug correction
- Work with Client Services to determine the priority for the bugs to be fixed
- Conduct a regular release of software updates
- Ensure all code for changes is properly stored in Subversion and that new builds released to production are only code that has gone though QA
- Provide management with regular updates on key performance indicators
- Log all requests on an internal tracking system
Knowledge and Skills
- Excellent communication skills via phone and in-person
- Professional demeanor
- Flexible attitude, ability to perform under pressure
- A commitment to quality and a thorough approach to the work
- Ability to work well within a team environment
Qualifications
- BA or BS in any discipline
- Previous Helpdesk (customer support) experience
- Experience using a tracking or ticketing software
- Experience with using Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint
To apply for this position, please email your resume to: jobs@informz.com
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